What Is Office 365 Customer Lockbox
SharePoint Online Exchange Online Skype for Business Online etc. It gives customers unique control over their data by eliminating unnecessary access by Microsoft.
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By the letter of the law you probably should have an M365 E5 licence for every user in your tenant if you are using this feature.
What is office 365 customer lockbox. The Office 365 Customer Lockbox brings an additional layer of protection to Microsofts already rigorous access control policies in an effort to maximize data security and privacy for Office 365 customers. Global Administrators and Customer Lockbox Access Approvers can approve Customer Lockbox access requests from Microsoft. With the Lockbox feature within Office 365 Microsoft will be required to alert you of their plan and await your approval to take the appropriate action.
If customers give access by Approving the request Microsoft Support Engineers will be able to access the data to help customers resolve issues if they deem necessary. With Office 365 Customer Lockbox feature you have the ability to approve or deny access by a Microsoft engineer to perform such service operations. In the Office 365 Administrative portal admins will see a request and be able to.
Customer Lockbox gives customers explicit control in the very rare instances when a Microsoft engineer may need access to customer content to resolve a customer issue. Both tools to assist customers in meeting their compliance obligations and maximizing data security and privacy. You can download that here.
In this demo bench lead engineer Sara Manning Dawson demonstrates how to activate the new Customer Lockbox for Office 365 E5 in your tenant. This flow shows how it works from creating a support request to an engineer being granted access to a customers data. With Customer Lockbox during the rare situations when a Microsoft engineer would need to directly access customer content in Office 365 ie.
It extends the default access control workflow so customers can review and approve or deny requests for service provider access during service operations. Customer Lockbox is included with the Microsoft 365 or Office 365 E5 subscriptions and can be added to other plans with an Information Protection and Compliance or an Advanced Compliance add-on subscription. Theres also an expiration time on the request and content access is removed after.
What is Microsoft Customer Lockbox. Office 365 Customer Lockbox allows the customer to Approve or Reject access request made by the Microsoft Support engineers to access customer data. Customer Lockbox has been available for Exchange Online since November and will be made available for SharePoint Online during the first quarter of 2016.
Your data is now sitting in Microsofts datacenter s and because Microsoft is taking that very seriously they have. This new access control service gives Office 365 customers even more control over their data stored in the cloud. Today at RSA we announced Customer Lockbox for Office 365 a new capability designed to provide customers with unprecedented control over their content in the service.
Office 365 Securitys version of Customer Lockbox is only available as part of a new premium version of Office 365 called E5. Customer Lock box for Office 365 will be available as part of a new premium Office 365 Enterprise Suite called E5 Thanks for reading this postI hope you will enable this feature in your Office 365 admin center which gives an extra layer of. See how the Microsoft cloud helps you meet your compliance.
Customer Lockbox is part of the access control system in Office 365. Microsoft Office 365 is a suite of services that includes Customer Lockbox and Privileged Access Management. What is customer content.
Privileged accounts that have the keys to your kingdom can pose as a security and compliance risk. Office 365 Customer Lockbox feature which will help a customer to control how a Microsoft support engineer is going to access customer data during a scenario where customers have raised a support request to investigate some service issues related to customers Office 365 tenant. These tools are currently only available for customers with Office 365 Enterprise and Advanced Compliance SKUs.
Office 365 Customer Lockbox introduces an additional step in the process of providing access to your data to those who have a legitimate request. Office 365 Customer lockbox requests allows you to control whether to give the support engineer access to your data. When you onboard your services to Office 365 youre basically handing over all your documents and emails to Microsoft.
Customer Lockbox is a feature thats available in Office 365 to ensure that theres zero interaction by Microsoft on your contents thats saved in Office 365 ie. Tenant level services can be very tricky when it comes to licensing. Office 365 Customer Lockbox allows the customer to Approve or Reject access request made by the Microsoft Support engineers to access customer data.
Please see Plans and pricing for more information. Troubleshooting an issue with a mailbox access would be obtained through Lockbox.
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